The customer has emerged as the fastest-growing video platform, and as the one with the widest use-case and appeal. The clients solution is deployed globally in thousands of enterprises, media companies, service providers, and educational institutions and engages hundreds of millions of viewers at home, in work, and at school. The company is committed to its core values of openness, flexibility, and collaboration, and is the initiator and backer of the worlds leading open-source video-management project, which is home to more than 150,000 community members.
The client is a fast-paced environment where standards are high, and initiative is always encouraged. We currently have approx. 700+ employees across offices in New York, London, Sao Paolo, Singapore, and Tel Aviv, and we are growing rapidly including positions all over the world in more locations
In this role, you will bring your drive and passion for excellent customer service and continuous quality improvement and be involved in designing and supporting environment solutions for the companys employees.
Minimum one year of experience in a similar position (support/ application engineer etc.) a must.
Willingness to work in shifts (24/7), at least 3 days a week (17-18 shifts per month).
Technical experience in operating systems, networking (TCPIP protocols), database (SQL queries).
Proven experience with internet technologies including Network architecture and terminology (http, FTP, domains, DNS).
Excellent English language skills spoken and written (including technical writing). a must
Strong troubleshooting and problem-solving skills.
Excellent customer service skills and effective learning skills.
Great verbal and written communication skills.
Experience in working with ticketing system (e.g. Salesforce, Zendesk)
Experience working for a global company with a team in different regions
Effective learning skills and collaborative teammate
Experience with supporting video application/product advantage